Returns & Exchanges
At Crankbrothers, we stand by the quality of our mountain bike components and accessories, offering a 30-day return window for products in new, unused condition with original packaging. If your gear isn't the perfect fit for your ride, we are here to help you get back on the trail as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place the unused items in their original packaging, ensuring all tags, manuals, and hardware are included to qualify for a full refund.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 5–7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing