Frequently Asked Questions
Everything you need to know about our premium mountain bike components and gear.
How long does shipping take for my order?
Standard shipping within the continental US typically takes 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for pedals and shoes?
We offer a 30-day return policy for all unused items in their original packaging. Please note that installed pedals or worn shoes cannot be returned unless there is a manufacturing defect.
Do Crankbrothers products come with a warranty?
Yes, all our products are covered by a limited warranty against defects in materials and workmanship. Warranty periods vary by product, ranging from 2 years to a lifetime for certain pedal models.
How do I find the right cleat for my pedals?
All Crankbrothers clip-in pedals use our proprietary 2-slot cleat system. You can choose between our standard, easy-release, or zero-float cleats depending on your riding style and preference.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I service my pedals at home?
Absolutely. We sell comprehensive refresh kits for all our pedal models, and our website features step-by-step video tutorials to help you maintain your gear for peak performance.